







frequently asked questions
Can the shampoo and treatment be used daily?
Yes, they’re suitable for daily use. We recommend using it at least twice a week for maintenance.
Are the products suitable for my scalp and hair?
Absolutely! Our products are carefully formulated to suit all hair types, with a special focus on oily, sensitive, and itchy scalps. They’re perfect for those dealing with greasy hair just hours after washing or who frequently wear caps or hijabs, providing targeted relief and long-lasting freshness. Dry scalps and hair benefit from the gentle non-sulphate formula, which minimizes damage, leaving hair healthier and stronger.
Customers with naturally curly hair may find that our products enhance curl definition, reduce frizz, and smooth their hair.
✨ Pro Tip: If your hair is dirty the first time you use our shampoo, you may notice less foam as it works hard to cleanse your hair instead of producing lather. Once your hair is clean, you’ll see more foam. For those who wash their hair less frequently or use a lot of leave-in products (like sprays or mousse), consider a double cleanse or occasional use of a sulphate shampoo for optimal scalp and hair care. 🌿
While our raw ingredients adhere to strict industry standards, individual sensitivities or allergies may vary. If you have any concerns, we recommend reviewing the ingredient list or conducting a patch test.
Is this suitable to use it on my child?
Our shampoo and treatment are suitable for children aged 6 and above. However, we recommend parental supervision when using the treatment, as the cooling sensation from menthol may irritate your child’s face or eyes.
Are your products safe?
Absolutely. Every batch of our products is rigorously tested in certified laboratories to ensure the highest standards of safety and quality. These stringent tests minimise the risk of contamination, irritation, allergic reactions, and infections.
By adhering to strict safety protocols and legal regulations, we ensure our products not only meet but exceed expectations. You can trust our products for its safety, efficacy, and reliability — thoughtfully formulated with your well-being at heart.
Are your products silicone-free?
Our products are not silicone-free, but we use only lightweight, high-performance silicones like Silicone Quaternium-17 and Amodimethicone to give your hair a silky, smooth finish while protecting and detangling. These silicones are designed to rinse out easily, leaving your hair feeling fresh, healthy, and full of life after every use.
Will you consider giving samples or manufacture 100ml bottles?
As a small business, manufacturing small volume quantities can be quite expensive. The smaller the bottles, the higher the minimum quantity required, which often results in a significant increase in price. We prefer not to pass on these costs to our customers.
We prioritize customer experience, and to ensure the best use of our products, we’ve chosen 300ml bottles as the minimum size for our foam pumps and pointed nozzles. This allows for optimal application and better value.
What makes your product so different?
Finding effective hair care for humid climates is a challenge many of us face, often resulting in endless trials with shampoos and conditioners to find the right fit. That’s where we stand out. Our founder, working closely with expert chemists, developed solutions specifically tailored to tackle these conditions. Our products are formulated to keep your scalp and hair feeling fresh, clean, and comfortable all day — without greasiness, itchiness, or heaviness.
Suitable for all hair types, our formulas are particularly effective for sensitive and oily scalps, providing targeted care where it’s needed most.
What sets us apart further is our non-sulphate shampoo. Our non-sulphate shampoo is thoughtfully formulated to provide a comfortable, concentrated foamy texture that cleans thoroughly without overstripping your scalp and hair’s natural oils. It offers gentle yet effective care for a healthier hair journey! And don’t forget our liquid treatment, offering almost instant relief for those with itchy and sensitive scalps.
Why are your products expensive?
Our products are made with raw, medical-grade ingredients sourced globally and manufactured in small batches to guarantee premium quality and exceptional freshness.
As a small business, we prioritize these standards over mass production, which can compromise the product's integrity. While this approach comes at a higher cost, it ensures you receive the best care for your scalp and hair. With your support to help us grow, we’ll have the opportunity to scale production, reduce costs, and pass those savings on to you in the future. Together, it’s a win-win! 😊